A business that holds more than one GDS contract has to decide, booking by booking, which system issues the ticket. Rezencia makes that decision by rule: the airline on the booking determines the GDS, so the ticketing desk no longer routes from memory.
01 · The problem
The problem
Many Pakistani consolidators and agencies hold accounts with two or three of Amadeus, Sabre and Travelport. No single GDS is the best choice for every airline — negotiated fares, content and commercial terms differ by carrier.
The routing knowledge usually lives in experienced staff's heads or in a spreadsheet beside the ticketing desk.
- New staff can't be trusted to ticket until they've learned the routing
- Busy shifts — Umrah season, Eid, fare sales — raise the error rate
- A ticket issued on the wrong GDS means a void and reissue, if it's caught in time
- Every new airline deal means re-briefing the whole team
02 · Why it's hard to fix
Why it's hard to fix
The rule is commercial
The right GDS for an airline depends on each business's own agreements — and changes whenever a deal changes.
Mostly right isn't right
A routing habit that is correct most of the time still produces a steady stream of voids and reissues.
Checking slows ticketing
Asking staff to look up a rule before every ticket defeats the purpose of having a ticketing desk.
03 · What we built
What we built
Ticketing in Rezencia is dynamic. The business sets, per airline, which of its GDS connections issues that airline's tickets. When a booking is ready, Rezencia reads the airline, applies the rule and issues through the named GDS. The person ticketing never chooses a system.
- Works with the business's existing PCC, Office ID or SID credentials
- Nothing migrated or re-registered
- Rules changed in one place when a deal changes
04 · How it works
How it works
- 1
Connect the GDS accounts
Existing Amadeus, Sabre and Travelport credentials are connected to Rezencia.
- 2
Set the rule per airline
For each airline, choose which GDS its tickets are issued through.
- 3
A booking reaches ticketing
Rezencia reads the airline and selects the GDS the rule names.
- 4
Ticket issued
Issuance runs through that GDS and the ticket is recorded against the booking.
05 · What changes for the team
What changes for the team
| Before | With Voraal |
|---|---|
| “Which GDS for this airline?” answered from memory or a spreadsheet | A rule set once answers it every time |
| New staff learn routing before they can ticket | Staff ticket from one screen; routing isn't their decision |
| A changed airline deal means re-briefing everyone | A changed deal means changing one rule |
| Wrong-channel tickets found and corrected by hand | Staff no longer choose the channel |
06 · What it does not do
What it does not do
- Rezencia applies the rules the business sets; deciding which GDS is commercially best per airline stays with the business.
- It does not grant ticketing authority — IATA accreditation, a host-agency arrangement or a consolidator agreement is still required.
- It works with existing GDS accounts and does not provide GDS contracts.
See it on your own bookings.
