Airlines change schedules after tickets are issued — retimings, flight-number changes, cancellations. Rezencia checks those changes against live bookings and alerts the team and the traveller automatically, while there is still time to act.
01 · The problem
The problem
In most agencies, schedule changes are caught by staff working GDS queues and opening bookings one by one. Some are found late; some are found at the check-in counter.
- Travellers at risk of missed or disrupted flights
- Manual queue-watching that doesn't scale with volume
- Support time consumed by disruption calls
- Reissues and rebookings left until the last moment
02 · Why it's hard to fix
Why it's hard to fix
Changes arrive continuously
Airlines post changes at any hour, across thousands of segments and several GDS queues.
Not every change matters equally
A five-minute retiming and a cancelled connection need very different responses.
The traveller has to hear it
An alert that stays inside the back office doesn't reach the passenger in time.
03 · What we built
What we built
Automated post-booking monitoring. Rezencia reads schedule changes as they are posted, matches them to live bookings, and raises an alert for the team — with the traveller notified on the channel they use, in English or Urdu. The booking links straight to the reissue or refund flow.
- Queue and PNR changes matched to bookings automatically
- Notifications by WhatsApp, SMS and email
- Reissue, refund and rebooking from the same record
04 · How it works
How it works
- 1
Change posted
The airline posts a schedule change to the GDS or NDC channel.
- 2
Matched to bookings
Rezencia finds every live booking the change affects.
- 3
Team and traveller alerted
The team sees what changed; the traveller is notified on their channel.
- 4
Resolved from the booking
Accept, reissue, rebook or refund — from the same record, with an audit trail.
05 · What changes for the team
What changes for the team
| Before | With Voraal |
|---|---|
| Staff watch queues and open bookings one by one | Changes are matched to bookings automatically |
| Some changes found at the airport | Changes surfaced as they are posted |
| Travellers chase the agency for news | Travellers hear first, on WhatsApp, SMS or email |
| Disruption handled across several screens | Resolution starts from the booking record |
06 · What it does not do
What it does not do
- It depends on airlines posting changes to the connected channels; changes communicated only by other means aren't visible to it.
- Alerts support the team's decision; involuntary-change rules and waivers remain the airline's.
- Messaging channels such as WhatsApp Business require the business's own account and opt-in from travellers.
See it on your own bookings.